Communication and Confidence Building


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Communication skills are a critical part of business success. 80% of business errors are due to communication breakdowns. For personal and professional success, people need to have an understanding of the methods and channels of communication, as well as an appreciation for different perspectives and communication styles.

This workshop will equip participants with all the essential communication skills to enhance their communication experiences. The better you communicate, the more you will achieve.


  • A knowledge and understanding of the different methods of communication
  • A knowledge and understanding of the different communication styles
  • A knowledge and understanding of the different behaviours and skills in handling different behaviours
  • Skills in overcoming communication barriers
  • Interpersonal skills
  • Skills in understanding different people
  • Skills in giving feedback effectively
  • Personality profiling
  • Skills in active and reflective listening
  • Skills in communicating to lead teams effectively
  • Skills in setting guidelines for effective communication
  • A knowledge and understanding of confidence
  • Ways to develop your confidence

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Different methods of communication
  • Written (signs and words)
  • Verbal
  • Non-verbal (body language)
  • What makes communication effective?
Communication styles
  • Visual (seeing/observing)
  • Auditory (listening)
  • Kinaesthetic (doing)
Communication barriers
  • Internal – within the organisation/ self-inflicted
  • External – outside the organisation/ outside your control
  • How to overcome the barriers
Day Two
Interpersonal Skills
  • Transactional analysis The PAC Model
  • Building a strong ‘adult’ mode
  • Managing different behaviours (passive, aggressive and assertive)
  • Behavioural analysis
  • Developing assertiveness, behaviour and attitude
Personality profiling
  • Colour Profiling – Insights method
  • How to communicate with different personalities
  • Johari Window
Listening skills
  • Active listening
  • Reflective listening
  • Asking the right questions to understand the speaker
  • Barriers to listening and how to overcome them
Day Three
Business Writing Skills
  • The Documentation Triangle (purpose, content and audience)
  • E-mail etiquette
  • Writing principles
Confidence Building
  • What is self confidence
  • Type of self confidence
  • How to develop your confidence


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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16 Nov 2021 - 18 Nov 2021


8:00 am - 2:00 pm




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