Communication and Interpersonal Skills

Overview

This highly interactive workshop helps develop skills and strategies for successful communication in the modern business environment, beginning by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication, face to face communication, how to communicate effectively by phone and listening skills.

For the better part of every day, you are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help you understand the mechanics and methods of communication and how to make the most of them.

Objectives

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Methodology

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through: