Communication with Emotional Intelligence


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This highly interactive workshop helps develop emotional intelligence and skills and strategies for successful communication in the modern business environment, beginning by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication, face to face communication, how to communicate effectively by phone and listening skills.

Emotional Intelligence (EI) makes the difference between average performers and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but are also able to understand and work effectively with others.


  • Learn strategies for communicating your message clearly
  • Understand the different communication styles and learn how to adapt to others
  • Receive feedback on your communication approach
  • Explore “Transactional Analysis” principles applied to interpersonal skills
  • Understand P-A-C ego states (modes)
  • Learn strategies to build ‘rapport’
  • Explore the communication process – I’m OK, You’re OK
  • Recognise and use active listening skills
  • Practise tuning into others’ ego states (modes)
  • Understand aggressive, passive and assertive behaviour
  • Explore strategies to enhance assertiveness
  • Gain a better understanding of how Emotional Intelligence impacts our lives
  • Learn how to become more self-aware
  • Manage yourself and your emotions more efficiently
  • Know how to deal with conflict situations
  • Understand the principles of feedback – giving and receiving
  • Define the various EI competencies and identify areas for improvement as needed
  • Identify personal strengths and blind spots revealed through personality profiling, the Johari Window and EI self-assessments
  • Determine the impact of different leadership styles and their associated competencies on organisational climate

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Communicating with impact
  • Understand the nature of communication
  • Communicating a positive image
  • Creating clear messages
  • Discover your communication style
  • Communicating effectively with others
Transactional analysis
  • Understand P-A-C
  • P-A-C on a good day vs on a bad day
  • Verbal clues of P-A-C
  • Body language and P-A-C
  • Build the picture of P-A-C (verbal and body language)
  • Learn to identify P-A-C in self and others
Active listening
  • Framework for effective listening
  • Getting others to listen to you
  • How to focus while listening
  • Using physical surroundings to improve listening ability
  • Strategies to better listening
Barriers to effective communication
  • Types of physical interference affect communication
  • Verbal and non-verbal interference
  • Choosing the appropriate language
  • How emotions affect communication under P-A-C framework
  • Overcoming the barriers of communication
Improving communication
  • Understanding I’m OK, you’re OK life scripts
  • Effective communication skills to achieve i’m OK, you’re OK
  • Improving organisational communication
  • Promoting better relationships
  • Communication between managers and employees
Day Two
Interpersonal skills
  • Building effortless rapport with colleagues
  • Dealing with difficult people using P-A-C
  • Working with the boss
  • Building networks in and out of the workplace
  • Giving and receiving praise
  • Giving and receiving feedback
  • How to build trust with people
  • What is assertiveness and what it is not!
  • The different behavioural styles
  • Self-confidence and self-esteem
  • Saying ‘no’ assertively
  • Negotiating a win-win situation
Emotional intelligence
  • What is emotional intelligence (EI)?
  • The difference between emotional quotient and intelligence quotient
  • Handling interpersonal relationships when newly promoted
  • Developing interpersonal relationships with your colleagues
  • Why do we need EI?
Emotional intelligence and career success
  • Emotional intelligence in the workplace
  • Qualities of an EI manager
  • The benefits of EI
  • What EI is not
  • Common difficulties at work
  • How to overcome your emotions at work
  • Using emotional intelligence to be more proactive
  • Empathy and active listening
  • Getting in ‘touch’ with your feelings
  • Understanding how your feelings affect your behaviour
  • Setting long term personal goals and objectives
  • Understanding the purpose, direction and mission of your life
Day Three
Self confidence
  • What makes us lose confidence in ourselves
  • Developing our self-confidence
  • Giving others confidence
  • Understanding your ‘Johari Window’
  • Identifying conflict situations
  • Seeking a compromise; gaining a win - win situation
  • Understanding our own filtering systems
  • Active listening: understanding and being understood
  • Understanding motivators and de-motivators
  • Maintaining a positive ‘frame of mind’
  • Being motivated to solve problems
  • Believing that the ‘whole is greater than the sum of the parts’
Handling effective relationships
  • Relationships with subordinates
  • Managing effective relationships
  • Behavioural styles
  • Social skills
  • Self-development: developing yourself interpersonally and intrapersonally
Setting SMART goals and objectives to develop your EI
  • Identifying personal goals and objectives
  • Developing a personal action plan
  • Implementing the action plan
  • Agreeing an effective follow up process


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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12 Sep 2021 - 14 Sep 2021


9:00 am - 3:00 pm


Abu Dhabi


Abu Dhabi
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