Cultural Diversity


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Communication involves much more than just the words we say. Discover the knowledge and skills necessary to bridge cultural gaps and bring yourself closer to your team. Cultural diversity means being aware of cultural differences and using that knowledge to interact with people in appropriate sensitive ways.

This interactive course will provide delegates with practical tools and techniques when dealing with a variety of cultures. Learn how you can improve relationships and job performance when working in a multi-cultural environment.


  • Understand what culture is and how it affect us every day and at work
  • Appreciate the importance of cultural awareness and diversity in the workplace
  • Build positive working relationships with your customers and colleagues by becoming culturally competent
  • Know how to break barriers from cultural diversity
  • Learn how to effectively manage culturally diverse teams
  • Understand what is stereotypes and ethnocentrism
  • Explore the elements of successful cross-cultural communications
  • Learn how to conduct diversity audits and implement diversity policies
  • Handle diversity and discrimination complaints effectively
  • How to develop and enhance cultural sensitivity and competence
  • Understand the UAE and Arab culture from an expat’s perspective

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Defining culture
  • What is culture
  • The links between values, attitudes and culture
  • Development of ‘cultural layers’
What is diversity?
  • Defining diversity
  • The importance of difference in the workplace
  • Understanding preconceptions
Understanding stereotypes
  • Stereotypes versus biases
  • Identifying your cultural baggage
  • Ethnocentrism – what it means
  • Breaking down the barriers
Managing cultural diversity
  • Diversity management
  • Leader’s role during diversity initiatives
  • Stages of diversity management
  • Diversity management framework
Day Two
Cross-cultural communication
  • Understand cultural diversity in the UAE
  • Elements of cross-cultural communication
  • The process of cultural adaptation
Being proactive
  • Conducting diversity audit
  • Implementing corporate diversity policy
  • Instituting diversity recruitment
Handling diversity and discrimination complaints
  • Potential signs of discrimination
  • Dealing with diversity and discrimination complaints
  • Records complaints
  • Choosing appropriate action plan
About the U.A.E.
  • UAE culture overview
  • Understanding Arab culture from an expat’s perspective
  • Gaining a better understanding of the Islamic religion
  • Dos and don’ts
  • The importance of religion and tradition in life and business


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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03 Mar 2021 - 04 Mar 2021


8:00 am - 2:00 pm




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