Developing HR Skills


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Organisations are made up of people: their knowledge, skills, attitudes and inter-connections. The Developing HR Skills programme outlines the roles and functions of members of the human resources department as well as the importance of educating others outside human resources on how their roles include human resources related activities.

Explore how the appraisal, feedback, counselling and disciplinary interviews provide opportunities to develop a more productive and constructive employment relationship.


  • Explore the latest trends in the human resource field
  • Understand the changing role of the human resource professional
  • Analyse the importance of HR planning and forecasting in line with business planning
  • Discover how human resource planning and the organisation’s strategic plan work together
  • Revise how to write job specifications and identify core competencies
  • Learn the importance of job analysis and job descriptions and how to develop these in your organisation
  • Explore recruitment and selection strategies
  • Learn how to plan and conduct competency-based interviews
  • Uncover methods of finding, selecting and keeping the best people using behavioural description interviewing techniques
  • Understand the steps involved in developing an employee training plan
  • Identify strategies on how to manage compensation, rewards and benefits effectively
  • Explore ‘best practices’ for maintaining healthy employee relations
  • Identify how to make performance appraisals a cooperative process

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Introduction to HR
  • Essentials of Human Resource Management (HRM)
  • Aligning HRM with strategic business goals
  • Functions in HR
Skills inventory
  • Forecasting needs
  • Competency frameworks
  • Job analysis
  • Job competencies
  • Job descriptions
  • Personal profiles
Recruitment and selection procedures
  • Advertising guidelines
  • Finding candidates
  • Reviewing applications
  • Preparing and conducting interviews
  • Assessment centres
  • Checking References
Day Two
Contracts of employment
  • Offers of employment and references
  • Contracts for part-time, temporary and casual staff
  • Termination of employment
Learning and development
  • Induction and orientation programmes
  • Monitoring performance
  • Training needs analysis
  • Internal versus external training
Performance reviews
  • Performance management procedure
  • Conducting the appraisal
  • Designing the appraisal form
  • Follow-up for performance appraisals
  • Providing feedback
  • Managing poor performance
Day Three
Employee records management
  • Maintaining records, systems and libraries
  • Computerised personnel information systems
  • Security and confidentiality
  • Absence recording and controlling
Compensation and benefits
  • Compensation equity
  • Compensation issues
  • Positive discipline
Managing disciplinary issues
  • Policies and procedures
  • The Employee Handbook
  • Code of conduct
  • Ethical guidelines
Effective face-to-face communication
  • Dealing with difficult people
  • Setting clear expectations
  • Establishing performance expectations


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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07 Mar 2021 - 09 Mar 2021


8:00 am - 2:00 pm




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