Microsoft® Outlook

Microsoft Outlook-Select-Training


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Course pre-requisites

This programme is designed for delegates who have basic knowledge of using a computer. They should be comfortable in using the keyboard, mouse and Start menu. Knowledge of how to use a web browser is beneficial, although not a requirement. No previous experience with other versions of Microsoft Outlook is necessary.


Outlook is Microsoft’s powerful and easy to use personal information management programme. This application has features that will help make managing your e-mails and personal information easier. This course is intended to help all novice computer users get up to speed quickly with Microsoft Outlook. This programme will also help experienced users who have little to no experience with Outlook and the ribbon interface.


  • Navigate the Outlook interface
  • Perform basic e-mail functions
  • Use Outlook help
  • Create an e-mail message
  • Check spelling and grammar
  • Format message content
  • Attach files and items to an e-mail message
  • Manage automatic message content
  • Customise reading options
  • Work with attachments
  • Manager your message responses
  • Manage messages using tags, flags and other commands
  • Organise message using folders
  • View and print your calendar
  • Manage meetings and appointments
  • Create, update and organise contacts
  • Create and manage tasks and notes

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Getting started with Outlook
  • Navigate the Outlook Interface
  • Components of the Outlook Interface
  • Components of the ribbon
  • The backstage view
  • The Outlook help
E-mail functions
  • Creating and formatting e-mail messages
  • Formatting message content
  • The Spelling and Grammar checker
  • Replying and forwarding messages
  • Print options
  • Moving and deleting messages and folders
Enhancing E-mail messages
  • The SmartArt
  • Automatic message content
  • Galleries, themes and styles
  • Signatures
Day Two
Reading and responding to messages
  • Customise reading options
  • Work with attachments
  • Message responses
  • Tracking options
Managing your messages
  • Tags, flags and other commands
  • E-mail folders
  • Clean-up commands
Managing your calendars
  • Types of calendar entries
  • Create appointments
  • Managing meeting
  • Printing your calendar
Managing your contacts, tasks and notes
  • Create and update contacts
  • Importing contacts
  • Task options
  • Managing notes


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Practical sessions
  • Individual and group tasks
  • Group discussion
  • Individual and syndicate activities
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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19 Apr 2021 - 20 Apr 2021


9:00 am - 3:00 pm


Abu Dhabi


Abu Dhabi
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