Supervisory Skills


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Usually promotion to a supervisor role is based on job efficiency. Technical skills and knowledge are only a part of the skills needed to be a good supervisor. The rest of the skills have to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.


  • Identify key roles and responsibilities of a supervisor
  • Understand what a new supervisor needs to do to get started on the right path
  • Learn how to function effectively as a team and resolve conflicts
  • Assign work and delegate appropriately
  • Identify appropriate leadership styles to suit your subordinates
  • Set SMART goals for yourself and for your team
  • Manage your time more efficiently
  • Learn how to identify, measure and relieve your stress
  • Understand how to manage effectively in particular situations
  • Demonstrate effective communication skills
  • Explore ways to motivate and influence employees’ performance
  • Discover why performance improvement plans are so critical
  • Effectively handle poor performers and difficult employees
  • Provide effective, appropriate feedback to your staff
  • Utilise techniques and survival guides for new supervisors

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day One
Supervisor’s roles and responsibilities
  • Supervisors responsibilities
  • Assets, strengths and weaknesses of a supervisor
  • Mistakes new supervisors make
Team management
  • Definition of a ‘team’
  • Recipe for successful team
  • Stages of team building
Resolving team conflicts
  • Common conflicts in the workplace
  • Causes of conflict
  • Using a conflict resolution process
  • Maintaining fairness
Effective delegation
  • The delegation process
  • Exercising authority effectively
  • Monitoring results
  • Common mistakes when delegating
Day Two
Setting goals and SMART objectives
  • Identifying development needs
  • The SMART way
  • SWOT analysis
  • Communicating the goals and expectations to the team
Time and stress management
  • Identifying your prime and dead times
  • Planning and prioritising
  • Managing conflicting priorities
  • Causes of stress at work and how to manage them
Personality profiling
  • Different behavioural styles
  • Individual learning styles
  • Developing positive rapport
Effective communication
  • The communication process
  • Forms of communication
  • PAC communication model
  • Barriers to communication
Day Three
Motivation and influencing
  • What is motivation?
  • Employee engagement
  • Motivating yourself and others
  • Motivating and influencing dis-engaged employees
Performance management
  • Principles of effective performance management
  • Assessing and handling poor performance
  • Identifying and dealing with problem employees
  • Maintaining discipline
Providing feedback
  • Characteristics of good feedback
  • Feedback delivery tools
  • The correct and incorrect use of ‘praise’
Tips for special situations and survival guide for the new supervisor
  • What to do if you have been promoted from within the team
  • What to do if you are leading a brand new team
  • What to do if you are taking on an established team


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
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25 May 2021 - 27 May 2021


8:00 am - 2:00 pm




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