Writing Effective Policies and Procedures
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Writing policies and procedures is a challenge, even for the experienced technical writer. In order for any organisation to function properly, policies and procedures must be clearly written. They need to be accurate, brief, and easy to comprehend. When written correctly, policies and procedures can save time, eliminate frustration, and increase efficiency.
Working in an environment where most of the workers are second language speakers can pose problems. This course will address the issues relating to the vocabulary used and how to get the message across clearly and concisely.
Delegates will be equipped with tools and techniques to write policies that are easy to read and procedures that guide a performer in completing a given task with success.
- Learn how to identify which operations require procedures
- Know how to identify why, when, how and who should write the procedures
- Explore the process of writing policies and procedures
- Develop a writing style that is easy to read and understand
- Grasp a methodology for writing consistent and measurable policies and procedures
- Know how to communicate and implement your policies and procedures with confidence
- Learn to measure whether policies and procedures are understood and applied
- Analyse the different tools in measuring the effectiveness of policies and procedures
Below is an example of the course content. The content can be 'tailored' to meet the exact requirements of the client.
- Definition of policies and procedures
- The importance of policies and procedures
- Types of policies and procedures
- Steps in writing policies and procedures
- Why research is important to a policies and procedures system?
- Establishing the target of the research
- Ways to determine content for manuals
- The importance of reviewing core business processes
- Consideration of the external sources that influence content
- The use of cross-functional teams
- The purpose of good writing for policies and procedures
- The reasons for a writing format
- Flexibility of the writing format
- Establishing a ‘plan of action’
- The layout of the writing format
- The definition of ‘the writing process’
- The writing process:
- Preparing the first draft
- Editing subsequent drafts
- Obtaining reviews and approvals
- Publishing the approved, final document
- Organisation of thoughts
- Clarity of the writing
- The meanings of words
- Punctuation, spelling and abbreviations
- Drafting phase
- Review phase
- Approval phase
- Document sign-off
The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.
Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:
- Group discussion
- Individual and syndicate activities
- Individual and group tasks
- Case studies
- Role plays
- Audio and video evaluation
- Action planning
- Experiential learning games