Call Me Back
Give us your detail and we’ll call you.
Whether a manager or employee, the workplace is an environment where problem solving and decision making is constant. Leaders in businesses must possess the ability to promote fluidity in these processes. In order to do so however, there are many considerations to acknowledge. Select Training and Management Consultancy L.L.C. proposes methods for leaders to apply to ensure fluid problem solving and decision making in the workplace.
Primarily, Select suggests creating an environment that allows all employees to freely address problems and verbalise solutions from their perspectives. The ability for employees to effectively communicate can not only solve problems efficiently, but it can serve as a preventative measure for problems and promote better overall decision making. Ideally, the best decision should satisfy the interests of all employees. Therefore, with ongoing communication, it becomes much easier for leaders to identify all employees’ interests, and consider them to make ideal decisions.
In very simple circumstances and challenges, a lot of deliberation is not typically required to solve problems or make decisions. Within businesses however, it is important for leaders to understand that in many cases, one problem will implicate several interrelated problems, just as one decision will implicate many interrelated decisions. We recommend that leaders are organised and thorough in their approach to identifying and solving problems, and making decisions. This will ensure that the full complexity of problems and decisions are understood and can yield the best possible outcomes. Select suggests leaders use either one or a variety of different diagrams to do this, so as to create a visual representation of the impact of problems and decisions. These diagrams include Affinity, Cause-and-Effect, Swim Lane, Plus/Minus/Implications Technique, and Systems Diagrams, as well as Flow Charts.
A business decision may produce an outcome different from what a leader considers ideal. Therefore, when making a decision, it is essential that leaders create a structure that considers any contingencies. These contingencies should be discussed and solved before they occur, so as to prevent any undesirable outcomes in the future. Select recommends monitoring the implementation of any decisions and creating opportunities to evaluate them as a team, such as in a Virtual Training Room (VTR). These virtual meetings along with effective communication will make outcomes and potential changes easy to identify.
SELECT Recommends the following steps to help implement the following methods.
1. Defining the problem
A clear definition of the problem is the first step, however this is often where people struggle. Rather than solving the problem, some leaders tend to react to what they think the problem is.
Questions to ask:
2. ‘Stepping back’ to consider the potential causes for the problem
3.Using available options to resolve the problem
A variety of techniques can be used and SELECT covers all of these in the Problem Solving and Decision Making, Critical Thinking and other online public courses. A few techniques are suggested such as Brainstorming for solutions to the problem, Systems Thinking for identifying the underlying cause of issues, as well as Systems Thinking and Mind maps for sharing ideas visually.
4.Deciding on the best course of action
Selecting the best approach is not an easy task for leaders; especially when there are many stakeholders. SELECT recommends thinking about:
5.Implementing the action plan
When it comes to implementing the decision, a clear idea of what the situation will look like when the problem is solved is needed.
6.Controlling and monitoring the plan
As a leader, the worst thing to do is to state what is wanted and walk away. Progress must be monitored to make sure that leaders are moving towards their idea of what the situation will look like when the problem is solved.
How do leaders know when the problem has been solved or not? SELECT recommends that one of the most effective ways to return to normal operations is in organisation. However, prevention is better than a cure. So ask:
Follow us on our social media accounts and visit our website at www.selecttraining.ae