Overview

The successful implementation of ITIL in any organisation is having management commitment and raising awareness of ITIL within in all departments and functions. This ITIL foundation course raises awareness of ITIL and the benefits for all staff. It acts as a catalyst to the organisation’s deployment of best practices. The workshop will cover knowledge about ICT infrastructure which includes hardware, software and computer related telecommunication components, documentation and procedures within an organisation, upon which the applications (ICT services) are build and operate.

Objectives

Course Content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Methodology

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through: